Stephen B. Knouse
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The Reward and Recognition Process in Total Quality Management
International Journal of Intercultural Relations Vol. 15, No. 4 1991 (Special Issue: Racial, Ethnic, and Gender Issues in the Military)
Human Resource Management Perspectives on TQM : Concepts and Practices
Hispanics in the Workplace
Hispanics in the Workplace (SAGE Focus Editions Book 142)
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